|| This privacy statement covers the site . Your privacy is important to us. We want to
make your experience on the Internet enjoyable and to foster your
trust in E-Commerce as a whole. Because we want to demonstrate our
commitment to our user’s privacy, we have agreed to disclose
our information practices.
offered to you and cannot, in any way, be separated from the User
Agreement, usage or transaction process. If you do not agree to our
1. What information do we collect online about you and how do we use
2. What personally identifiable information third parties collect
through the Web site?
3. What organization collects the information?
4. How we use the information.
5. With whom we may share user information.
6. What choices are available to users regarding collection, use and
distribution of the information?
7. What types of security procedures are in place to protect the loss,
misuse or alteration of information under our control?
8. How users can correct any inaccuracies in the information.
If users have questions or concerns regarding this statement, they
Information Collected Online About You
Information that you provide us
When you book a reservation through our site, we ask you to provide
personally identifiable information by filling out and submitting
an online customer profile form. This information includes your
name, home or work telephone number, fax number, email address.
We use this information to process and book your reservation and
to notify you of your reservation status by email or fax. When you
return to the site and if you use your name and provide other key,
personally identifiable information, we use this information to
provide you with access to your reservation information.
We also ask you for personally identifiable information about other
people for whom you are booking reservations. We use this information
only to reserve the room with the hotel or other lodging, and, if
you request it, to send each person an email notification of the
Cookies are small pieces of information stored on your computer
tied to information about you. We use both session ID cookies and
persistent cookies. For the session ID cookie, once you close the
browser, the cookie simply terminates. A persistent cookie is a
small text file stored on your hard drive for an extended period
of time. Persistent cookies can be removed by following the Web
browser help file
track usage of the Guest path and to serve advertisements through
our advertising networks. Most Web browsers automatically accept
cookies, but if you prefer, you can edit your browser options to
block them in the future. If you reject the cookie, you may still
use our website. The only drawback to this is that you will be limited
in some areas of our website. Persistent cookies enable us to track
and target the interests of our users to enhance the experience
on our website.
on our site (for example, advertisers). However, we have no access
to or control over these cookies, once we have given permission
for them to set cookies for advertising. This privacy statement
Like most standard Website servers we use log files. This includes
internet protocol (IP) addresses, browser type, internet service
provider (ISP), referring/exit pages, platform type, date/time stamp,
and number of clicks to analyze trends, administer the site, track
user's movement in the aggregate, diagnose problems with our servers
and gather broad demographic information for aggregate use. IP addresses,
etc. are not linked to personally identifiable information.
Please be aware that we have links on our site that may lead to
other sites. These sites may collect personally identifiable information
or policies of such websites.
Communications from the Site
Special Offers and Updates
We send all new members a welcoming email to verify password and
username. Established members will occasionally receive information
on products, services, special deals, and a newsletter. Out of respect
for the privacy of our users we present the option to not receive
these types of communications. Please see the Choice and Opt-out
If a user wishes to subscribe to our newsletter, we ask for contact
information such as name and email address. Out of respect for our
users privacy we provide a way to opt-out of these communications.
Please see the Choice and Opt-out sections.
On rare occasions it is necessary to send out a strictly service
related announcement. For instance, if our service is temporarily
suspended for maintenance we might send users an email. Generally,
users may not opt-out of these communications, though they can deactivate
their account. However, these communications are not promotional
We communicate with users on a regular basis to provide requested
services and in regards to issues relating to their account we reply
via email, fax or phone, in accordance with the users wishes.
Though we make every effort to preserve user privacy, may be required by law to disclose information
you have provided in obtaining our travel products or services.
may also disclose information against someone
who poses a threat to ’s interests (such as customer fraud) or
whose activities could bring harm to others.
Aggregate Information (non-personally identifiable)
We share aggregated demographic information with our partners and
advertisers. This is not linked to any personally identifiable information.
Third Party Intermediaries
We use an outside credit card processing company and bank check
processing company to bill users for goods and services. These companies
do not retain, share, store or use personally identifiable information
for any secondary purposes.
We provide information about travel either reserved or purchased
on to the suppliers who fulfill your travel reservation.
Although offers travel products from hotel, airline and
car rental suppliers that are reputable companies, we have not placed
limitations on these suppliers from using or disclosing your information
without your permission. Therefore, we encourage you to review the
information privacy practices of any travel suppliers whose products
you purchase on Cupotico.com. In addition, these travel suppliers
may also contact you as necessary to obtain additional information
about your confirmed reservation.
will occasionally share aggregated information
with our service providers. This information does not contain any
personally identifiable information and is used to develop featured
programs and content that will be of interest to our members and
may contract a reputable third-party to facilitate
the distribution of survey, promotion, or sweepstakes programs.
Upon completion of these projects, all information is returned to
If you were referred to from another website, we may personally identifiable
information about you to the referring website. Although believes that the website companies from which
you were referred to us are reputable companies, we have not placed
limitations on the referring websites companies from using or disclosing
your information without your permission. Therefore, we encourage
you to review the information privacy practices of any website that
referred you to cupotico.com.
This website contains links to other sites. Please be aware that
we, cupotico.com, are not responsible for the privacy practices
of such other sites. We encourage our users to be aware when they
leave our site and to read the privacy statements of each and every
website that collects personally identifiable information. This
privacy statement applies solely to information collected by this
Surveys & Contests
From time-to-time our site requests information from users via
surveys or contests. Participation in these surveys or contests
is completely voluntary and the user therefore has a choice whether
or not to disclose this information. The requested information typically
includes contact information (such as name and shipping address),
and demographic information (such as zip code). Contact information
will be used to notify the winners and award prizes. Survey information
will be used for purposes of monitoring or improving the use and
satisfaction of this website. User’s personally identifiable
information is not shared with third parties unless we give prior
notice and choice. Though we may use an intermediary to conduct
these surveys or contests, they may not use user’s personally
identifiable information for any secondary purposes.
takes every precaution to protect our user's information.
When users submit sensitive information via the website, their information
is protected both online and off-line.
When our reservation order form asks users to enter sensitive information
(such as credit card number), that information is encrypted and
is protected with the best encryption software in the industry -
SSL. While on a secure page, such as our order form, the lock icon
on the bottom of web browsers such as Netscape Navigator and Microsoft
Internet Explorer becomes locked, as opposed to un-locked, or open,
when users are just surfing.
While we use SSL encryption to protect sensitive information online,
we also do everything in our power to protect user-information off-line.
All of our user's information, not just the sensitive information
mentioned above, is restricted in our offices. Only employees who
need the information to perform a specific job (for example, our
billing clerk or a customer service representative) are granted
access to personally identifiable information. Furthermore, all
employees are kept up-to-date on our security and privacy practices.
Every time new policies are added, our employees are notified and/or
reminded about the importance we place on privacy, and what they
can do to ensure our user's information is protected. Finally, the
servers that store personally identifiable information are in a
secure environment, in a locked facility.
If users have any questions about the security at our website, users
can send an email to .
Supplementation of Information
In order for this Web site to properly fulfill its obligation to
users it is necessary for us to supplement the information we receive
with information from third party sources.
Correcting/Updating/Deleting/Deactivating Personal Information
Correcting/Updating/Deleting/Deactivating Personal Information
If a user's personally identifiable information (such as zip code,
phone, email or postal address) changes or if a user no longer desires
our service, we provide a way to correct, update or delete/deactivate
user's personally identifiable information. Members can change their
personal information on the member profile page of our website.
Members and users can all email our Customer Support at or contact us by telephone or postal mail at
the contact information listed below.
Notification of Changes
to this privacy statement, the homepage, and other places we deem
appropriate so our users are always aware of what information we
collect, how we use it, and under what circumstances, if any, we
disclose it. We will use information in accordance with the privacy
policy under which the information was collected.
If, however, we are going to use user's personally identifiable
information in a manner different from that stated at the time of
collection we will notify users via email. Users will have a choice
as to whether or not we use their information in this different
manner. However, if users have opted out of all communication with
the site, or deleted/deactivated their account, then they will not
be contacted, nor will their personal information be used in this
new manner. In addition, if we make any material changes in our
privacy practices that do not affect user information already stored
in our database, we will post a prominent notice on our Web site
notifying users of the change. In some cases where we post a notice
we will also email users, who have opted to receive communications
from us, notifying them of the changes in our privacy practices.
If users have any questions or suggestions regarding our privacy
policy, please contact us at:
Postal Address: Paseo Colon, 36th St. and 5 Ave.
3650, San Jose, Costa Rica