23 Jan 2008: visit hotel's page: Florblanca
We were very much looking forward to staying at Florblanca. I received an email about a week prior to our leaving saying that construction went over schedule and there would be a bit of construction still going on when we were going to be at Florblanca. The email stated "the construction is occurring away from the main part of the resort. We will be additionally limiting working hours during your stay and much of the work being done now will be hand work rather than heavy equipment. We hope any interruption will be slight."
When we arrived, we were taken on a tour of the property....very nice property. Then we arrive at our villa. Right next to which is a big green divider where construction is occurring. I was surprised at this because they said the construction would be away from the resort. I asked what time construction started in the morning. "8 am", she replied. OK, not horrendous, I thought. I didn't want to ruin my trip before it even began.
Next morning, 6:30am we get woken up by some power tool. I called the front desk and asked them why it was starting so early. "Oh, they're not supposed to be starting until 8." And this was the same response I got for 5 days. So, 5 out of the 7 days we stayed at Florblanca, we were awoken by this racket.
They offered to pay for our dinner the last night we were there as an apology. OK. Nice enough.
We get back home and go over our bill and they charged us an additional $120+ for our room than what was agreed upon. I inquired about this and they said it was because the colones exchange rate. They advertise in dollars and then charge another amount in colones that doesn't equal the amount they advertise. So be careful of this.
It is a shame because we travel a lot and this hotel has a lot of potential. The location is nice (minus the construction) and the restaurant is really good.
It is a shame they don't want repeat business..