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Esterillos Vacation Rental - Cancellation Policy
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1. Guaranteed Check-in time is 3:00 p.m. If you will be arriving early or late, (after 5:00pm) please let us know in advance and we will do our best to accommodate you.
2. Check-out time is 12:00 p.m. on your check-out day. Let us know in advance if you need to check out late and we will do our best to accommodate you!  A $20 per item fee will be charged for each lost or unreturned set of keys.
3. Pets are allowed but we need to be notified in advance.
4. Sleeping Capacity and Disturbances: Tenants and all other occupants may be required to vacate the premises and forfeit the rental fee for any of the following:
 A.) Occupancy exceeding the sleeping capacity of four people per unit (If for some reason you have one or two more people checking in with you we will charge you an additional $20 per person per night).
 B.) Using the premises for any illegal activity.
 C.) Causing damage to the premises rented or to any of the neighboring properties.

 D.) Occupancy and use of the premises and common areas in such a fashion that disturbs or offends other guests or residents. Pool hours are from 8am to 9pm.
 E.) Smoking inside the office or cabina. Smoking is only allowed outside.
 F.) Any other acts which interferes with neighbors' right to quiet enjoyment of their property. We wish you to have an enjoyable vacation, but you must respect the rights of other guests.

5. Appliance Malfunctions: There are no rebates or refunds issued for any malfunctions or service requests for air conditioning, televisions, pools, appliances etc. as every good faith effort is made to insure the property is maintained to highest standards. Every effort will be made to affect repairs as quickly as possible. Additionally, no refunds will be given due to power blackouts, water shortage, flooding, or possible construction at any adjacent properties.
6. Care of Property: You are expected to care for the property as if it were your own. Each property will be inspected, and cleaned after your departure. If additional cleaning is required, the appropriate amount will be charged to your credit card. We ask that you leave the property in a clean condition to include the following: All dishes washed. All doors locked. All air conditioners off. (Please remember to turn off the air conditioning every time you leave the cabina, because of the high cost of running each unit) All keys returned to us by check out time. All breakage reported. Failure to comply will give Apartamentos Iguanas the right to deduct appropriate sums from your credit card.
7. A Telephone is provided in the internet office, Tenant may make unlimited calls within Costa Rica. International calls are separate and Tenant is expected to use their calling card or make a third party credit card call.                                                                                                                                  
8. What We Supply: The property is equipped and set up as a fully furnished property that will include bedspreads, linens, pillows, white towels (not for beach use, a beach towel can be provided upon request), and a fully equipped kitchen.
9. Locked Areas for which Tenant is not provided a key, such as owner’s personal storage areas are off limits. You will be required to vacate the premises and forfeit the rental fee for entry into these areas and will be charged for damage and/or missing items.
10. Tenant’s Liability: You agree to accept liability for any damages caused to the property (other than normal wear and tear) by you or your guests, including, but not limited to, landscaping, misuse of appliances, furniture and/or equipment furnished. You agree to reimburse Apartamentos Iguanas for costs incurred to repair or replace damaged items.
11. In the unlikely event that Apartamentos Iguanas is unable to deliver said property to you under this rental agreement prior to occupancy because of fire, eminent domain, act of nature, double booking or any other reason whatsoever, you agree that Apartamentos Iguanas sole liability as a result of these conditions is a full refund of all monies previously paid to Apartamentos Iguanas. Pursuant to the terms of this rental agreement, you expressly acknowledge that in no event shall Apartamentos Iguanas be held liable for any consequential or secondary damages.
12. Hold Harmless: Apartamentos Iguanas does not assume any liability for loss, damage or injury to persons or their personal property. Neither do we accept liability for any inconvenience arising from any temporary defects or stoppage in supply of water, gas, electricity or plumbing. Nor will Apartamentos Iguanas accept liability for any loss or damage caused by weather conditions, natural disasters, acts of nature, or other reasons beyond its control.
13. Acknowledgement: I acknowledge that I have reviewed and understand the terms of this rental agreement and agree to be bound thereby.
14. Cancellations:  (For Low & High Season) Once you have reserved your room; If you cancel 31 days or more prior to your stay nothing will be charged to your credit card.  If you cancel 14 - 30 days prior to your stay 25% of your total will be charged to your credit card.  If you cancel 48 hours – 14 days before your stay you will be charged 50% of your total.  If you cancel within 48 hours 100% of your total will be charged to your credit card.  (For Peak Season) If you cancel 31 days or more prior to your stay nothing will be charged to your credit card.  If you cancel 14 - 30 days prior to your stay 50% of your total will be charged to your credit card.  If you cancel within 14 days before your stay you will be charged 100% of your total.
15.  Payment Options:  1) Cash upon arrival  2) Pay by credit card through Paypal.  Nothing will be charged to your credit card at the time of booking your room online.  The only time your credit card will be charged is when you pay through Paypal or through our cancellation policy.
16. I hereby apply to rent the above-described premises for the term and upon the conditions set forth. I agree to abide by all rules and regulations pertaining to the rental property and will take responsibility for other occupants of the rental unit.

Name: _______________________________________________________________________

Signature: ____________________________________________________________________

Passport #: _____________________________ Phone #: ______________________________

Email: _______________________________________________________________________

Date: ________________________________________________________________________


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